IT Technical Analyst (ITS - Power Supply)
Detroit, MI, US
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
Testing Required: Not Applicable
Employment Sponsorship: This position is not eligible for visa sponsorship currently.
Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee’s primary residence, unless allowed (or prohibited) through the Company’s remote work guidelines.
Emergency Response: Yes – Must be available to perform a primary assignment in support of DTE’s emergency response to storms or other events that impact service to our customers.
Job Summary
This position is for a professional-level IT Technical Analyst specializing in Executive Support. The IT Technical Analyst will provide technical assistance to DTE Executives and their Executive Assistants, focusing on delivering the highest level of response, maintaining a professional presence, and ensuring exceptional technical support and problem-solving. It is essential to give personal attention to accommodate the executives' demanding schedules while maintaining confidentiality.
The analyst will be responsible for configuring and managing corporate and personal devices, including laptops, desktops, mobile devices, as well as video and teleconferencing equipment. Expertise in troubleshooting and resolving issues with iOS (Apple devices) and Office 365 applications (Outlook, Teams, SharePoint) is required. The role also involves coaching executives and Executive Assistants on technology-related topics.
Additionally, the analyst will serve as a liaison with other IT groups (Infrastructure, Networking, etc.) for support and coaching purposes. The IT Technical Analyst will provide well-articulated, business-oriented responses to Executive inquiries regarding IT matters within their areas of expertise and will solicit assistance from other teams as necessary.
Ownership of all hardware and software issues will be expected, along with effective communication of status updates. This position requires 24/7 rotational support with an on-site, off-site, virtual, or hybrid model, and may include home visits to executives as needed. Excellent written and verbal communication skills are essential, along with proven analytical and problem-solving abilities.
Key Accountabilities
Under general supervision, the role involves drafting documents and maintaining various project components, including features, requirements, use cases, change requests, review results, and other project artifacts in line with organizational standards and processes.
Key responsibilities may include:
- Participating in the identification of high-potential technologies and coordinating their implementation into the standard application practices of DTE. This includes contributing to the development of plans, schedules, and projects to ensure timely and budget-friendly implementation of top-tier solutions that align with corporate goals.
- Collaborating closely with outside vendors to evaluate their solutions for relevance to DTE's business needs.
- Staying current with emerging technologies and conducting research or evaluations of specific products as required by management within areas such as Server Engineering, Network Engineering, Database Administration, Security, etc.
- Actively participating in working sessions to gather features and requirements. This entails collecting information, analyzing needs, designing solutions, making recommendations, and taking part in the implementation process relevant to the area of responsibility.
- Being responsible for setting up and repairing infrastructure, as well as resolving desktop incidents.
- Acting as a liaison among stakeholders, project teams, and leadership to understand the organization's structure, policies, and operations. Collaborating with team members and aligning with our architectural direction to recommend pathways that help achieve organizational goals.
- Handling trouble tickets and problem resolution when necessary.
- Providing planning and time estimates for assignments.
- Engaging in both independent and collaborative analysis activities.
- Working on projects of moderate to high complexity that may involve multiple business partners, interfaces, or systems.
Minimum Education & Experience Requirements
To fulfill the education and experience requirements, candidates can choose one of the following options:
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- A High School Diploma, along with at least 5 years of experience in an Information Technology-related field.
- An Associate degree or an industry-recognized certificate (which involves completing a core group of courses designated by the institution) in an Information Technology-related discipline (degrees in other fields may also be considered), combined with at least 3 years of experience in an Information Technology-related role.
- A Bachelor’s degree in an Information Technology-related discipline (degrees in other fields may also be considered), along with at least 1 year of experience in an Information Technology-related position.
Other Qualifications
Preferred
Degree in an Information Technology-related discipline
Other Requirements
- Ability to coordinate and resolve multiple support issues simultaneously.
- Must remain flexible and organized, and should be able to stay calm in a fast-paced, dynamic environment.
- Experience in configuring and managing corporate or personal devices, including laptops, desktops, mobile devices, and video and teleconferencing equipment.
- Proficiency in troubleshooting and resolving issues related to iOS (Apple devices) and Office 365 applications (such as Outlook, Teams, SharePoint, etc.).
- Experience in coaching and developing training materials.
- Strong analytical, technical, organizational, and problem-solving skills, with the ability to identify key issues among various alternatives and recommend optimal solutions for different situations.
- Ability to work effectively within a team, project, and/or matrix structure while supporting multiple clients.
- Broad understanding of analysis in the IT industry, including emerging technologies, industry standards, support services, architectures, systems design, and systems integration, along with solid knowledge of industry-accepted processes and methodologies.
Additional Information
Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS
At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.
Nearest Major Market: Detroit