Customer Service

DTE Energy’s Customer Service department is the heart of our company. Our elite group of 800-plus professionals serves as a champion for our millions of customers by leveraging cutting-edge technology to deliver quality communications and solutions.

We provide several digital channels for customers to use. At every touchpoint, via mobile applications, phone, email and/or online live chat, we want our customers to receive a timely, highly-satisfying and exceptional customer service experience.

We hire people who are passionate about customer engagement. By coming to work in our department, you will be the frontline communicators who listen to customer concerns, answer questions and find solutions. You will also:

  • Resolve payment issues and provide details about energy assistance
  • Assist customers with power outage information
  • Help us prevent energy theft
  • Promote continuous improvement
  • Leverage technology to meet and anticipate our customers’ changing expectations

We want individuals who are:   

  • Excellent communicators  
  • Empathic
  • Solutions-oriented
  • Self-motivated
  • Personable
  • Interactive
  • Problem solvers
  • Team-oriented
  • Patient
  • Detail-oriented
  • Perceptive

Michigan Residents, veterans and people with disabilities are encouraged to apply.  Individuals must have a high school diploma or equivalent with two years experience in a customer contact position to be considered.  A technical diploma, an associate degree or two years completed of a four-year degree is preferred.

Our work is interactive, dynamic, challenging and critical for our success. Bring your expertise, confidence and inspiration to DTE Energy. Search for your next career in customer service and join our team today!

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Search results for "". Page 1 of 2, Results 1 to 25
Title Job ID Location Department
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Licensed Nuclear Operator
Licensed Nuclear Operator Newport, MI, US All Jobs
2904 Newport, MI, US All Jobs
Control Room Supervisor (SRO)
Control Room Supervisor (SRO) Newport, MI, US All Jobs
2906 Newport, MI, US All Jobs
O & M Technician I
O & M Technician I Bakersfield, CA, US Plant and Field Operations
2954 Bakersfield, CA, US Plant and Field Operations
Instrumentation & Controls Technician
Instrumentation & Controls Technician Newton, WI, US Plant and Field Operations
1166 Newton, WI, US Plant and Field Operations
Supervisor - Field Overhead
Supervisor - Field Overhead Ann Arbor, MI, US All Jobs
2750 Ann Arbor, MI, US All Jobs
Facility Technician
Facility Technician Suisun City, CA, US Plant and Field Operations
2831 Suisun City, CA, US Plant and Field Operations
Utility Technician Max 14 - Traverse City
Utility Technician Max 14 - Traverse City Traverse City, MI, US All Jobs
2828 Traverse City, MI, US All Jobs
Manager - IT
Manager - IT Detroit, MI, US Information Technology
3029 Detroit, MI, US Information Technology
Supervisor - Field Overhead
Supervisor - Field Overhead Howell, MI, US All Jobs
2990 Howell, MI, US All Jobs
Supervisor - Field Overhead
Supervisor - Field Overhead Clinton Twp, MI, US All Jobs
2991 Clinton Twp, MI, US All Jobs
Supervisor - Field Overhead
Supervisor - Field Overhead Redford Twp, MI, US All Jobs
3012 Redford Twp, MI, US All Jobs
Principal Tax Advisor - Tax Accounting
Principal Tax Advisor - Tax Accounting Detroit, MI, US All Jobs
3279 Detroit, MI, US All Jobs
Supervisor - Social Media
Supervisor - Social Media Detroit, MI, US All Jobs
2675 Detroit, MI, US All Jobs
Supervising Operator - Fossil Generation (Belle River PP)
Supervising Operator - Fossil Generation (Belle River PP) China Twp, MI, US Plant and Field Operations
1925 China Twp, MI, US Plant and Field Operations
Fuel Handler
Fuel Handler Woodland, CA, US Plant and Field Operations
2620 Woodland, CA, US Plant and Field Operations
Senior Business Analyst
Senior Business Analyst Ann Arbor, MI, US All Jobs
3069 Ann Arbor, MI, US All Jobs
Senior Safety Specialist
Senior Safety Specialist Ann Arbor, MI, US All Jobs
1317 Ann Arbor, MI, US All Jobs
Senior Project Manager
Senior Project Manager Canonsburg, PA, US All Jobs
3022 Canonsburg, PA, US All Jobs
West Power Trader
West Power Trader San Francisco, CA, US All Jobs
2734 San Francisco, CA, US All Jobs
System Supervisor I
System Supervisor I Detroit, MI, US All Jobs
1911 Detroit, MI, US All Jobs
Field Service Engineer
Field Service Engineer Dearborn, MI, US Plant and Field Operations
3272 Dearborn, MI, US Plant and Field Operations
Engineer - Senior (Power Systems Engineering) 3210 Ann Arbor, MI, US All Jobs
Engineer - Principal Specialist (Power Systems Engineering) 3212 Ann Arbor, MI, US All Jobs
Principal Engineer - Nuclear (Chemistry)
Principal Engineer - Nuclear (Chemistry) Newport, MI, US All Jobs
3286 Newport, MI, US All Jobs
Engineer - Staff
Engineer - Staff Detroit, MI, US Engineering
2951 Detroit, MI, US Engineering

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.