Manager - Data Analytics & Bus Intel (PMO)
Detroit, MI, US
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
Testing Required:
Employment Sponsorship: This position is not eligible for visa sponsorship currently.
Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee’s primary residence, unless allowed (or prohibited) through the Company’s remote work guidelines.
Emergency Response: Yes – Must be available to perform a primary assignment in support of DTE’s emergency response to storms or other events that impact service to our customers.
Job Summary
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This role will define and manage a data strategy roadmap that includes enhancing capabilities to centralize and maintain data for easy and reliable access for decision making. Projects ranging from integration of data sources into a centralized data mart, to leveraging advanced business intelligence tools, are among the undertakings for which this role is responsible. Identify, champion and drive changes necessary to ensure continuous improvement in performance by leading a group which has high strategic impact on the Customer Service Business Unit to meet the overall objectives of business processes that provide reliable service and data to internal and external customers. Span of control: Leads a team of analysts and principal analysts.
Key Accountabilities
- Provides operational support for the delivery of information and analytics platforms and solutions to the organization;s stakeholders. The position will project manage all strategic, tactical, financial, and technical business intelligence resources for the organization. Negotiates project objectives and direction with senior leaders, defining scope and ensuring resources are aligned toward execution. Projects vary in scope and duration.
- Manages business intelligence strategy in conjunction with other business leaders to gain data-driven insights which support business decisions and identify new opportunities. Translates needs into formulated vision and long term roadmaps, providing strategic alignment for projects and initiatives to be executed under the roles direction.
- Leverages subject matter expert knowledge and benchmarks against external business intelligence authorities, e.g. Google, Amazon, etc. to create a roadmap for data analytics within DTE Customer Service. Acts as a thought leader on data mining and analytics.
- Collaborates with senior leaders to identify key business intelligence projects with measurable value propositions to improve organizational performance, reduce costs, increase operational efficiencies and provide new business opportunities.
- Manages a portfolio of business intelligence projects which includes the plan, scope and functional requirements development, project prioritization and risk management. Ensures that projects are meeting established timelines as well as providing measurable business value.
- Establish and monitor customer and internally-focused data integrity goals and measures, which support operations, governmental and other external reporting requirements.
- Manage the resources to exceed customer and client satisfaction within allowed capital and O&M budgets.
- Develop requests for proposals, vendor contract terms/provisions, deliverables required, and contract measurement and monitoring.
- Provides day-to-day work direction and technical leadership for multiple teams and multiple projects concurrently. Project ownership and management of applications and maintenance of Customer Service data. Plan, schedule, monitor and control work to exceed customer expectations.
- Provide coaching and feedback to employees.
Minimum Education & Experience Requirements
- Bachelor's degree in business, analytics, economics, IT, or a related field
- Seven years of job-related experience in business management, engineering, operations, IT and/or other client areas.
Other Qualifications
Preferred
- Masters degree
- Data Analytics Certification(s)
- Experience with Microsoft Power Platform
- Experience implementing a new business intelligence tool or data analytics
Other Requirements
- Ability to develop goals, measures, and targets in support of organizational, process, and corporate objectives.
- Experience in creating and developing concepts that resulted in the implementation of new methods, services, products, and solutions.
- Communicate effectively orally and in writing with internal and external customers, build and lead teams, and develop recommendations and implement solutions.
- Competencies: IT system analysis with an emphasis on innovation/consensus building, project management, interpersonal people kills, presentation skills, and the ability to convey an idea to an executive audience.
Additional Information
Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS
At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.
Nearest Major Market: Detroit