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Manager - IT


Detroit, MI, US

Company:  DTE Eng Corp Svcs LLC
Job ID:  2580

Job Summary

The position is responsible for the governance, administration, and operation of the SAP CRB Configuration/Sustainment and Customer Channel organization which supports critical Customer assets and capabilities.  This individual will also be responsible for the implementation of technology within an organization and directs the work of systems and supervisors, business analysts, application developers, support specialists and other computer-related employees and contractors.  The Manager-IT will usually be an experienced worker with technical expertise coupled with an understanding of business and management principles. Duties within the role are ultimately dependent on the organizational area.

Key Accountabilities

  • May provide direction to application developers, database administrators, systems analysts and design specialists as designated on various projects from internal or external partners. Develops and implements performance measures to assess individual and team performance.  Based upon organizational unit needs, the role may be interchangeable with other managers within the IT organization.
  • Establishes a business relationship with client management in ITS to assure a thorough understanding of business drivers within the overall business climate at DTE Energy.
  • Manages and monitors work activities and day to day business operations to ensure on time and in budget solutions to client needs while meeting organizational and corporate goals.
  • Formulates and drives work unit goals and objectives, productivity measures, and work unit policy for areas of responsibility.
  • Responsible for operational planning of the Information Technology organization.
  • Willing to participate in DTE Enterprise wide programs or projects, as needed.
  • Presents recommendations to enhance the business area's functionality and operating effectiveness.
  • Responsible for strategic/business planning in support of the related business units and translates plans into process/system requirements.
  • Must have an enterprise focus and ability to balance with individual business unit needs.
  • Keeps abreast of technology trends and DTE Energy's stated direction, select technology platforms that are appropriate and cost beneficial; and establish other business relationships with key technical dependent industries and organizations to support the application of technology to specific business areas
  • Manages programs for evaluating employee performance, implementing promotions, job changes and/or salary changes within areas of responsibility.  Approves recommendations for new hires, initiating disciplinary action; and approves work unit goals and objectives, productivity measures, and work unit policy for areas of responsibility.
  • Manages staff development and productivity programs in order to develop and maintain a technically competent, motivated and highly productive work force to ensure the availability of resources to satisfy both the near and long-term requirements of client areas and the corporation in general.
  • Manages the implementation of new technology to the ITS Organization and consults on application projects to insure the application is utilizing the technology appropriately and ensures the application will integrate into the infrastructure.
  • Establishes and maintains business relationships with key technical industry representatives and DTE Energy IT organizations to support the application and delivery of technology to specific business areas.
  • Must also work closely with other managers in ITS, both Business Process and IT, to deliver effective solutions.
  • Performs all duties in accordance with DTE’s safety rules, operating regulations and practices, reports unsafe conditions and practices and promotes a clean, safe workplace.
  • Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology.  May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design in all areas of the business.
  • This position may require gas FERC training

Minimum Education & Experience Requirements

  • Bachelor’s degree and 5 years of Information Technology related experience inclusive of 2 years of formal supervisory experience.

Other Qualifications


  • Bachelor’s degree in an information technology-related discipline.
  • Experience working in SAP environment.
  • Demonstrated capabilities in managing vendor partnerships and managed service agreements.


Other Requirements:

  • Effective skills in managing large work activities/projects, a diverse workforce, employee skill assessment and employee development.
  • Strong organizational skills, ability to increase client value and support best practices, drive continuous improvement and organizational effectiveness, and improve productivity and resource availability.
  • Broad understanding of DTE industry, e.g. emerging technology industry standards, support services, business applications, systems design, and systems integration and an in-depth knowledge of Process & systems associated with area of responsibility.
  • Organizational skills and strategic and operational planning and budget experience.
  • Communicates effectively, ability to influence and build relationships to foster a positive work environment and drive change.
  • Ability to foresee, present, plan and execute IT opportunities in conjunction/on behalf of the business unit.
  • Capable of delivering world class IT solutions and eliciting support for acceptance of new technology and support services within the organization.
  • Knowledge of Operating System methodologies and tools is a plus.


Note: Qualifications may vary, depending on the IT discipline or segment of the business unit in which the vacancy exists.

Additional Information

This description is intended to describe the general nature & level of work being performed by incumbents in this job.  Incumbents may engage in all or some combination of the activities and accountabilities, and

utilize varying combinations of the competencies cited in this description, depending on the organization and role to which they’re assigned.  This description is intended to describe the general nature and level of work being performed by incumbents in this job.  It is not intended to be an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the right of any supervisory or management representative to assign, direct and control the work of employees under his/her supervision.


Nearest Major Market: Detroit