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Manager - Quality Assurance


Detroit, MI, US

Company:  DTE Gas Company
Job ID:  4498

The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force for good in the communities we live and serve.  We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses.  Our utility business provides electric and gas service to approximately 3 million customers.  Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development.

DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.

Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

* Gallup Great Workplace Award for consecutive years
* Civic 50 Award for corporate citizenship excellence
* Indeed’s annual “50 Best Places to Work” award for two years running
* Metropolitan Detroit’s 101 Best and Brightest Companies to work For
* J.D. Power Customer Satisfaction Award
* Professional Women’s Magazine/Black EOE Journal “Best of the Best”
* Computerworld’s 100 Best Places to Work in IT
* Best Employers for a Healthy Lifestyle Gold Award
* Detroit Free Press Green Leaders Award

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.


External Pre-Hire Assessment Required: Leader Pre-Hire Assessment
Testing Required:



Job Summary
    Responsible for ensuring the establishment and implementation of Quality Assurance for the company. Monitors and evaluates the effectiveness of the programs by conducting planned and periodic audits, surveillances, assessments and inspections. Administers the business units Corrective Action, including tracking and trending of corrective actions. Provides direction on quality assurance matters to management. Recommends and implements solutions to identified quality problems. Provides leadership direction to assigned staff. Span of Control: between 4 and 10 FTEs.
Key Accountabilities
  • Performs or guides and ensures the accomplishment of the following core management functions for a given business unit(s), or group within that BU: planning, organizing, directing, staffing and employee selection and performance management, coordinating, reporting and budgeting.
  • Leads the continuous improvement commitment and efforts for a given group(s): designing processes; establishing quality and quantity standards and metrics; collecting, refining, adapting and communicating ôbest practicesö; sharing knowledge and developing staff in a systematic fashion.
  • Drives improvements in organizational effectiveness, productivity, and availability and appropriate resources to satisfy requirements of client areas and the corporation.
  • Problem solves and recommends solutions to leadership for identified quality problems.
  • Develops and determines quality assurance and quality control priorities and monitors the status of the organization's performance on an ongoing basis.
  • Effectively communicates expectations throughout the organization.
  • Establishes quality levels and standards for the Organization.
  • Maintains a qualified staff through selection, education and on the job training as appropriate.
  • Provides technical and administrative assistance to other internal/external organizations as necessary.
Minimum Education & Experience Requirements
  • Bachelor Degree in Business Administration, Engineering or a related field and the knowledge and capabilities typically acquired through 7+ years of job-relevant experience, inclusive project management and / or developing, implementing and managing customer satisfaction and quality assurance programs
Other Qualifications


  • Certified Quality Auditor
  • Certified Quality Engineer Inspector
  • Certified Manager of Quality
  • Knowledge and skills relevant to a particular business unit
  • Previous experience in Gas Operations a plus


Other Requirements

  • Ability to build consensus and implement initiatives at all levels of the organization.
  • Ability to lead teams and support multiple internal and external clients.
  • Strong analytical and problem solving skills and ability to recommend and implement solutions.
  • Ability to communicate effectively, influence and build relationships to foster a positive work environment and elicit support for acceptance of new process, methods, and technology within the organization.
  • Experience implementing quality assurance systems.
  • Must be proficient in the use of Microsoft Office software applications.
  • Ability to routinely travel and report for work at different locations (typically within the Corporation's service area); incumbents are responsible for their own transportation.
Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

Nearest Major Market: Detroit