Senior Analyst - Major Accounts

Location:

Detroit, MI, US

Company: DTE Electric Company

Job ID: 17594

DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.

But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.

Testing Required: Not Applicable

Employment Sponsorship: This position is not eligible for visa sponsorship currently.

Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee’s primary residence, unless allowed (or prohibited) through the Company’s remote work guidelines.

Emergency Response: Yes – Must be available to perform a primary assignment in support of DTE’s emergency response to storms or other events that impact service to our customers.

Job Summary

Responsible for administration of assigned complex billing programs and projects. Provides assistance and support to other business units and management as needed. Responds to escalated contacts from both internal and external customers. Responsible for successfully completing special projects as assigned.

Key Accountabilities

Establishes complex billing customer accounts in CIS (SAP) and performs or oversees complex billing
Analyzes, reconciles and rebills complicated high profile / high revenue impact accounts
Acts as representative for projects related to multi-operational areas, including, but not limited to defining needed system requirements, testing new system functionality or enhancements, and analyzing and documenting system problems and defects
Leads teams, facilitates discussions and makes presentations to all levels of management and external customers
Identifies system problems, initiates queries to produce reports needed to identify the financial impact on billing revenues
Develops and maintains metrics and reporting for special projects and for business unit processes
Provides internal consultation and support to employees and management and answers technical questions from internal/external customers
Uses analytical skills to identify business and system problems, gathers information, consults, designs, recommends and implements solutions in area of responsibility.
Provides expertise in identifying and resolving problem situations and provides assistance to employees with CIS (SAP) operational procedures
Collects, reviews, inputs, verifies, and maintains accurate financial records and transactions performs auditing of customer accounts
May provide work direction to others, assists with training new employees and customers as needed
Initiates problem solving sessions between cross-functional areas to resolve complex problems
Uses continuous improvement tools to identify defects and improve processes

Minimum Education & Experience Requirements

This is a dualtrack base requirement job; education & experience requirements can be satisfied through either of the following three options:
- Bachelor's degree in Business (or a business-related discipline), and three years relevant experience (i.e complex billing, system functionality)
- Associate's degree in Business (or a business-related discipline), and four years relevant experience (i.e complex billing, system functionality)
- High School diploma or equivalent and five years relevant experience (i.e complex billing, system functionality)

Preferred Qualifications:

Billing Experience

Other Qualifications

Advanced analytical and project management skills.
Effective verbal and written communication skills, including individuals at all levels, inside and outside the company.
Proficiency using Microsoft Visio, Word, PowerPoint, as well as Customer Information systems; advanced proficiency in Excel
Working knowledge of revenue processes and accounting
Working knowledge of customer related policies, billing practices and procedures
Ability to travel & report for work at different locations (typically within the Corporation's service area)

Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS

At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.