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Senior Strategist (Customer Service)

Location: 

Detroit, MI, US

Company:  DTE Eng Corp Svcs LLC
Job ID:  2387

The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force for good in the communities we live and serve.  We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses.  Our utility business provides electric and gas service to approximately 3 million customers.  Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development.
 

DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.
 

Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

* Gallup Great Workplace Award for consecutive years
* Civic 50 Award for corporate citizenship excellence
* Indeed’s annual “50 Best Places to Work” award for two years running
* Metropolitan Detroit’s 101 Best and Brightest Companies to work For
* J.D. Power Customer Satisfaction Award
* Professional Women’s Magazine/Black EOE Journal “Best of the Best”
* Computerworld’s 100 Best Places to Work in IT
* Best Employers for a Healthy Lifestyle Gold Award
* Detroit Free Press Green Leaders Award

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.

 

External Pre-Hire Assessment Required: Professional Pre-Hire Assessment
Testing Required:
Not Applicable

 

 

Job Summary

The Senior Strategist in Customer Service performs short and long term strategy development, analysis, and planning for the business unit which may include but not be limited to five-year strategic plans, long-term integrated resource plans, operational plans, and environmental strategy. The Senior Strategist provides administration and analysis of customer research, coordinates regulatory rate cases, business unit performance reporting and business plan deployment. In providing these services, this position works closely with senior management and other areas of the Company.

 

Key Accountabilities

  • Leads and provides support in developing the annual strategy presentation for the Company's Senior Management and Board of Directors.
  • Analyzes the strategic, operating and financial impacts of internal business proposals or external regulatory / legislative proposals. Develops recommendations and associated business cases in response to these proposals.
  • Develops detailed financial models to support the long-term planning process as well as business cases for major projects/investments.
  • Leads cross-functional teams to investigate, analyzes and make recommendations to Senior Management on current strategic or operational issues.
  • Provides leadership, analytical and financial skills to the business units.
  • Leads and facilitates the strategy update process, development of organizational scorecards and creation of the business units' annual operating plans.
  • Serves as an internal consultant to business units, as required to support the overall strategy.
  • Acts as liaison for various corporate initiatives including customer excellence, customer service experience strategic planning, human resources, communication and regulatory initiatives.
  • Researches and prepares internal and external communications for Senior Management.
  • Leads lean/six-sigma projects to drive business improvements in the business unit.
  • Uses continuous improvement tools to identify defects and improve processes.

Minimum Education & Experience Requirements

  • Bachelor's degree and 5 years of job-relevant experience, inclusive of professional level business functions exhibiting a progressive work history.

Other Qualifications

Preferred

  • Master in Business Administration (MBA) or Master's degree preferred.
     
    Other Requirements
  • Strong written and verbal communication skills with proven abilities to cohesively defend or justify recommendations.
  • Ability to think strategically and creatively while demonstrating strong analytical and facilitation skills.
  • Ability to work professionally with individuals at all levels of the corporation and with outside consultants.
  • Financial analysis and modeling skills and experience.
  • Project management skills and experience.
     

Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.


Nearest Major Market: Detroit