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Service Representative - In Progression


Detroit, MI, US

Company:  DTE Electric Company
Job ID:  11530

DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.

But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities.  When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing.  Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.

Testing Required: EEI CAST Test


Job Summary

Inspects and advises on new, altered or relocated service entrance equipment.  Reads, installs, removes, seals, energizes, and de-energizes meters.  Promotes electric living. Makes contacts on customers' premises in the performance of the above duties.  Inspects installations, investigates accounts, observes and reports irregularities and unusual conditions to proper organizational unit.  Bills for service interruption call charges upon completion of such calls per Company policy.  As required, disconnects water heater accounts and customers service for non-payment.  Will also be required to do scheduled primary meter reading routes, when necessary.  Input information into the Mobil Data Terminal (MDT).

Key Accountabilities

- Perform MPSC sample testing in the field to test meters for accuracy.
- Install, remove, turn-on and disconnect meter and service equipment to service customer's loads in accordance with established rules.  Also, may be required  to read residential, commercial and industrial accounts.  Maintenance, install and removal of control unit and probing of meter.  Investigate and secure pole to pole wire downs and other hazards to protect the public.


- Must have High School Diploma or GED and at least 12 months of demonstrated field experience as an Field Service Representative, Meter Tester, or electrical work either as a contractor, for a contractor, or for a major utility
a High School Diploma or GED and at least three (3) summers working for Field Operations performing Electric turn ons and disconnects.
-OR –
High School Diploma or GED and completion of a related pre-apprenticeship training; or passing the Readiness Workshop and basic electricity

Preferred: Have satisfactorily completed a class in Basic Electricity, and be able to identify appropriate tools.
Other Requirements: 
- Must have customer contact experience.
- Must receive “Recommended” on the Construction and Skills Trade (CAST) test.
- Must be able to communicate effectively, both orally and in writing.
- Must have a basic knowledge of Personal Computer applications.
- Must be able to work outside in all weather conditions, day and evening shifts, extended periods of overtime, any hour of the day or night, any day of the year.
- Must be able to work alone and work off a ladder and work in confined areas.
- Must have a valid driver's license and meet Company driving standards and provide a suitable automobile for use on Company business and show proof of car insurance.
- Must be willing to work on energized equipment up to 480 volts.
- Must be willing to work anywhere in Company Service Territory.
- Must be able to lift and handle 50 pounds.
- Must be willing to work in all weather conditions

Additional Qualifications

At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law. 

Nearest Major Market: Detroit