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Sr Analyst Cust Srvc Business Support (CS Digital Channels)


Detroit, MI, US

Company:  DTE Eng Corp Svcs LLC
Job ID:  3160

The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force for good in the communities we live and serve.  We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses.  Our utility business provides electric and gas service to approximately 3 million customers.  Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development.

DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.

Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

* Gallup Great Workplace Award for consecutive years
* Civic 50 Award for corporate citizenship excellence
* Indeed’s annual “50 Best Places to Work” award for two years running
* Metropolitan Detroit’s 101 Best and Brightest Companies to work For
* J.D. Power Customer Satisfaction Award
* Professional Women’s Magazine/Black EOE Journal “Best of the Best”
* Computerworld’s 100 Best Places to Work in IT
* Best Employers for a Healthy Lifestyle Gold Award
* Detroit Free Press Green Leaders Award

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.


External Pre-Hire Assessment Required: Professional Pre-Hire Assessment
Testing Required:
Not Applicable



Job Summary
  • Responsible for providing intermediate data and metrics reporting and analytical support to Customer Service leadership which includes interfacing with cross-functional leaders, coworkers, and customers in order to understand objective data requests and meet their needs using new and established modeling tools, computer-based applications, digital technology, and proven business models. In addition, partner with the continuous improvement organization, documenting business processes and identifying related training needs is a part of the role. Span of control (0) - this is an individual contributor role.
Key Accountabilities
  • Work as team member and utilizes team building skills on multiple teams. Support multiple internal clients. May be required to lead a team or project.
  • Assist in creating and maintaining project work plans and managing budgets along with providing planning and time estimates for assignments.
  • Define and document client requirements, training needs and supporting business cases.
  • Provide assistance and participates in formal and informal presentations.
  • Gather information, analyze, design, recommend and implement solutions in area of responsibility, which includes identifying and utilizing appropriate tools.
  • Works under minimal supervision and is self-directed.
  • Assists in driving overall continuous improvement philosophy and methodology that results in a continuous improvement culture with Customer Service.
Minimum Education & Experience Requirements
  • Bachelor's degree and four years of prior experience performing similar responsibilities
Other Qualifications


  • Degree in a Business or Technology discipline
  • Course work of a quantitative nature (Analytic – draw conclusions multi-task ,  project management, using CI to determine patterns) .

Other Requirements

  • Proficiency in Excel and PowerPoint.
  • Demonstrated ability to work as a team member, support multiple clients and may be required to lead projects/teams.
  • Communicates effectively.
  • Ability to influence and build relationships to foster a positive work environment and participate as a team member within the organization.
  • Demonstrated strong analytical and problem solving skills and ability to recommend and participate in solution implementation.
  • Understanding of project management concepts Experience in managing projects and using project management tools.
  • Demonstrated strong organizational, oral and written communication skills.
Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

Nearest Major Market: Detroit